To easily communicate with PRO club users, use the recently introduced Webmail, a complete online mailbox to write emails directly in the Admin Area, and reply user enquiries with the generic email address info.xx@panasonicproclub.com

Webmail is available anytime in the upper tool bar of the Admin Area

In the main page Accounts -> User Accounts, an icon    was recently added on the right side of each record: if you click on it inside a specific record, it will automatically open Webmail with the corresponding email address already preselected. This option works for individual recipients, not for multi-sending.

By clicking on  , you access the inbox of your generic PRO Club email account info.xx@eu.panasonic.com

Files

Inbox

Inbox displays all received emails in chronological order from newest to oldest. (A copy of all emails is sent to your personal email account name.lastname@eu.panasonic.com to avoid you to double check periodically the inbox of the Admin Area).

To read an email, click on it, in the column subject. You can reply - forward - delete every element individually thanks to the icons        available on the right side.

Inbox refreshes automatically every 30 minutes. If you want to refresh manually, click

Drafts

Drafts displays all draft emails in chronological order from newest to oldest. To continue editing a draft, click on it, in the column subject. You can delete every element individually thanks to the icon  available on the right side.

Sent

Sent displays all sent emails in chronological order from newest to oldest. To read an email, click on it, in the column subject. You can reply - forward - delete every element individually thanks to icons     available on the right side.

Write emails

Click  Fields with an asterisc (*) are mandatory. 

Recipients

You can write either to individual recipients or to an entire user profile, or both at the same time!

Emails addresses are not disclosed: You can write to several contacts at the same time, their respective email addresses will not be displayed to other recipients.

If you would like to work on more complex recipients lists, you can export user accounts to an excel file, process the selection of your choice, and copy/paste the email addresses in the field to (do not forget to separate them by commas). To learn how to export User Database, click here.

Text editor

A powerful text editor is available to create contents with format directly in the Admin Area. Out of all the options available (bold, color, list,…), 2 particularly useful icons are explained below:

•   create hyperlink: First, select corresponding text. Then, click on the icon. A popup window appears in which you must confirm redirect URL. To improve browsing experience, select the option “open in new window”
•   embed picture within the text: popup window with a browsing icon to look for material previously loaded in the File Explorer. (For detailed information about how to load files in your country library, please go to File Explorer).
   
  Important Note: When loading pictures, you have to pay special attention to the information on the format and size required to ensure a correct display in your website.

Attachments

You can attach any file of your choice thanks to the icon 

All files must previously be uploaded and saved in the File Explorer of the Admin Area. For any additional information about how to use the file explorer, please click here.

When you are done, click  or , if you prefer to send the email later.

Send emails

If you send a message to a large number of contacts, please note that Webmail will need a couple of minutes to complete the sending. During this process, please do not close the window, nor refresh your browser…

Please note that Webmail is developed to be used as a daily communication tool with ProClub users. It is not meant to send massive emails such as a Newsletters. A new marketing tool, especially designed for newsletters, with advanced formatting possibilities, statistics… is under development.